At the heart of Switzerland's dynamic economy, I help companies move beyond 'firefighting mode.' As your strategic partner, I don't just develop rigid concepts — I build functional operating systems. Through precise process design and clear governance structures, I establish the foundation for automation and true operational excellence. Architecture is the logic by which your team, your systems, and your growth operate.
>10
Years of Experience
Deep expertise in process optimization
>50
Process Architectures
Successful architecture projects for SMEs and large-scale enterprises
11
Countries across 4 Continents
Global mindset through projects in markets such as Europe, the USA, China & Singapore.
Challenges scale with growth.
Status Quo: Operational Stasis
Objectiv: Governance Architecture
Problem: Complexity is a Bottleneck
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Unclear responsibilities and "legacy" structures are slowing you down.
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Manual workflows lead to errors and tie up valuable resources.
The Result: Stagnant growth despite high effort.
Solution: Establishing Structure
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Seamless end-to-end processes create clarity and scalability.
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AI-powered automation and data-driven management ensure maximum impact.
The Result: A solid foundation for international scaling.
I bridge the gap between strategic ambition and operational reality — leveraging my experience in international transformation leadership and my deep methodological expertise.
How I Support You
Building the foundation for your scale.
Processe
Visualizing and optimizing your processes. We define measurable KPIs to make your success manageable and scalable.
Digital Transformation
A strategic roadmap for your transformation - I design the digital vision aligned with your business objectives.
Governance
Structuring responsibilities and escalation paths. I create the framework for rapid decision-making.
Coaching & Enablement
Empowering your team through coaching and training. I teach the fundamentals of process architecture and equip executives with the Change Management skills needed to drive secure and sustainable transformation.
Smart Automation
Identifying efficiency potential. I design the logic for how smart tools can offload repetitive tasks and empower your team.
Strategic Support & Quality Control
Strategic Implementation Oversight. I ensure quality, select the right partners, and guarantee that the architecture is realized with precision.
Raymond Marbach, Founder
"I believe in the power of clear processes. My mission is to empower Swiss SMEs and startups to solidify their operations, make them scalable, and build the logical foundation for flawless automation."
Sprints
Efficiency by Design: My structured Service Sprints offer full cost transparency and measurable results at a fixed price.
Process focus audit
Duration: 4 Week
Week 1-2:
Diagnosis:
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Identification of process bottlenecks and definition of your top 5 steering KPIs.
Week 3:
Core Architecture:
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High-level visualization of your primary value chain (Swimlane Diagrams) to clarify roles and accountabilities.
Week 4:
Strategic Roadmap:
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A comprehensive catalog of actionable recommendations for process optimization and automation potential.
Operating Playbook
Duration: 8 Week (Recommended)
Week 1-4:
Process & Role Architecture:
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Design of core processes (mid-level) including RACI logic and a Governance Playbook to define clear decision-making paths.
Week 5-6:
Automation & Dashboard Conceptualization:
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Development of logical automation concepts and workflows.
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Conceptual framework and structure for KPI dashboards.
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Note: Strategic conceptualization only – no technical implementation.
Week 7-8:
User Enablement & Coaching:
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Methodological training for Key Users (e.g., empowering the team to document detailed sub-processes).
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Official handover of the “Operations Playbook”
Operations Architecture
Duration: 12 Week
Woche 1-8:
Operating Playbook Bundle:
Delivery of the complete strategic framework and process architecture as defined in the previous phases.
Woche 9-12:
Implementation Support (Advisory):
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Strategic Guidance: Expert support in the selection and briefing of IT or automation partners.
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Quality Assurance: Verification that the technical implementation by partners aligns with the defined process architecture.
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Management Coaching: Executive support to anchor the new governance structure within the organization.
Larger Vision in Mind?
Beyond the Sprint: Tailored Architecture for Complex Ventures.
Some projects require a long-term perspective or a specialized setup – including international operations. Whether it's long-term advisory, comprehensive process evaluations, or complex structural projects at home or abroad: if your requirements exceed the standard, I develop a customized framework for you.
Together, we design a solution tailored exactly to your specific enterprise architecture, picking up right where your internal resources reach their limits.
Framework
Systemic Methodology:
Four steps to operational excellence
1. Analysis & Bottleneck Identification
We start where it counts. I identify the bottlenecks in your value chain: Where is time being lost? Where do errors occur due to unclear handovers? The goal is a crystal-clear, fact-based foundation for all subsequent optimizations.
2. World-Class Process Design (BPMN 2.0)
No walls of text—only visual intelligence. I document your workflows using the global BPMN 2.0 standard.
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Swimlanes: Everyone sees at a glance who is responsible for which step.
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Transparency: We eliminate "siloed knowledge" and make complex workflows intuitively understandable for every employee.
3. Governance & RACI Matrix
A process is only as good as its execution. I create a binding set of rules (Governance) for you, based on the RACI model:
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Clarity: Who executes, who is accountable, who is consulted, and who is informed? This ensures decisions are made exactly where they are needed.
4. Automation Logic & Digital Concept
Before you invest in expensive software, I build the functional foundation. I design the logical workflows and define the requirements for your future solution. With this functional blueprint, you know exactly what the technology must deliver. While I leave the technical implementation to the specialists, I act as the architect ensuring their work aligns perfectly with your business strategy.
Method meets Practice
Raymond Marbach, Founder
Operations Architect
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10+ Years of Experience in steering mission-critical operations and IT infrastructures.
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CHF 200'000 Annual Cost Savings delivered through B2B returns and logistics optimization projects.
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Inventory Turnover Time Reduced by 6 Months within a global B2B supply chain environment.
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Leadership of up to 30 Employees in high-complexity projects.
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Internationally Proven Expertise with a track record in Europe, North America, Australia, China, and Singapore.
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Methodology Transfer: As a lecturer for Process & Change Management, I bridge the gap between academic standards and operational reality.
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IT, Business & Management: Advanced Federal Diploma in Business Informatics (HF) & B.Sc. in Business Administration (i.S.)
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Strategic Excellence: Executive Education in Leadership & Management Excellence at Harvard Business School.
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Scaling Expertise: Proven track record in owner-managed Swiss SMEs as well as complex international corporate structures.
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Delivery Power: With experience from over 50 optimized processes, I ensure that your structures function sustainably in day-to-day operations.
Industry Focus:
Wholesale & Distribution
Retail
Specialized Manufacturing
Industry &
High-Tech Automatio
International
Fashion Retail
